Return, Refund & Exchange Policy

At Stitch Freak, many of our products are specialty automotive interior products, made-to-order items, custom products, or components intended for installation in modified vehicles. Please review product descriptions, dimensions, specifications, colors, and fitment information carefully before placing your order.

All Sales Are Final

Unless otherwise stated on the individual product page, all sales are considered final. Stitch Freak does not accept returns or issue refunds because a customer changes their mind, no longer needs an item, ordered the incorrect product, selected the wrong size, color, style, or option, or determines that a product will not fit their particular vehicle or application.

Customers are responsible for verifying measurements, dimensions, clearances, compatibility, and suitability for their intended application before ordering.

Custom & Made-to-Order Products

Custom, personalized, special-order, modified, upholstered, or made-to-order products cannot be returned, exchanged, or refunded once production or customization has begun.

Because many Stitch Freak products are manufactured or upholstered specifically for an individual order, custom orders may not be cancelled once materials have been ordered or work has begun.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective, or materially different from what was ordered, please contact Stitch Freak within 2 calendar days of delivery.

Photos of the product, packaging, shipping label, damage, defect, or other documentation may be required before a claim can be approved.

Depending on the circumstances, Stitch Freak may, at its discretion and as permitted by applicable law, repair the product, replace the affected product or component, exchange the item, provide replacement parts, or issue an appropriate refund.

Please retain all original packaging until the claim has been resolved. Shipping carriers or manufacturers may require packaging and photographs when processing a damage claim.

Return Authorization Required

No product may be returned without prior authorization from Stitch Freak.

If a return is approved, Stitch Freak will issue a Return Goods Authorization (RGA) number and provide return instructions.

Products returned without a valid RGA number may be refused and returned to the sender.

Receiving an RGA number does not automatically guarantee a refund or exchange. Returned products are subject to inspection and must meet the conditions of the approved return authorization.

Manufacturer-Supplied Products

Certain products sold by Stitch Freak are manufactured or supplied by third-party manufacturers. Warranty, defect, exchange, or return claims involving these products may be subject to the applicable manufacturer's warranty and return procedures.

When applicable, customers may be required to follow the manufacturer's claim process, provide requested documentation, or return the product according to the manufacturer's instructions.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted.

Installed, Used or Modified Products

Products that have been installed, used, altered, cut, sewn, drilled, painted, upholstered, modified, damaged after delivery,